AdminaHealth® Achieves “Single Payment” for Benefit Plan Billing
Much of today’s digital transformation investment is currently focused on front-end customer experience. This ensures the achievement of multi-channel sales as well as self-service and contact center service objectives. There also remains a significant opportunity to transform administration and financial processes that have a considerable customer or member visibility.
Billing, bill consolidation, reconciliation, and payments in support of employee benefit administration are excellent examples of a significant industry challenge. Billing is not a core competency of many of the organizations providing solutions to the industry and requires accuracy, data integrity, and quality to achieve high customer satisfaction. Employer plans vary from simple to very complex with a very diverse range of benefits and insurance coverages.
What if some of the administrative efficiencies can be realized TODAY, and include other coverages within a benefit plan such as life insurance, disability, and AD&D?
For an employer benefit plan, the process of billing, reconciliation, and payments is currently complex and complicated. There are several benefits providers and carriers involved in administering healthcare and the various voluntary insurance benefits programs. The rules vary across segments, products, and types of coverages, and range from simple to complex.
AdminaHealth is giving the employee benefits industry “first-mover advantage” at being able to achieve such a “single payment” type scenario focused on the administrative, service, and operational components.
